Privacy Policy
Last updated 13 October 2026
This Privacy Policy explains how Prestige Design & Build (Prestige Surrey) ("we", "us", "our") collects, uses and protects your personal data when you visit this website or ask for our project brochure or a design consultation. We handle your data in line with UK GDPR and the Data Protection Act 2018.
Who we are
Prestige Design & Build (Prestige Surrey) is the data controller responsible for your personal data.
- Address: Mariners House, Guildford Road, Normandy, Guildford GU3 2DA
- Email: info@prestigesurrey.com
- Phone: 0333 577 5430
What data we collect
When you ask for the brochure, we collect:
- Your name
- Your phone number and email address
- Your answers about the project you are planning, your rough budget and when you would like to start
- Whether you ask us to arrange a design consultation
When you browse the website, we may also collect automatically:
- Your IP address, browser type and device information
- The pages you visit and how you use the site
- Marketing attribution data, for example which advert brought you here
This automatic data is collected through cookies and similar technologies according to the cookie preference stored for this site. You can switch advertising and measurement off through Cookie settings at any time. See our Cookie Policy for details.
How we use your data
- To give you the brochure you asked for
- To talk to you about your project and, if you ask, arrange a design consultation
- To prepare proposals and carry out any work you ask us to do
- To contact you about your project by phone, SMS or email
- To understand how visitors use this website and improve it
- To measure the performance of our advertising
Our lawful basis
- Consent for advertising and measurement cookies, and for any marketing messages you agree to. You can withdraw consent at any time.
- Legitimate interests for sending you the brochure, following up about your project and running our business, where this does not override your rights.
- Contract where we need your data to carry out work you have asked us to do.
Who we share your data with
We do not sell your personal data. We share it only with trusted providers who help us run our business:
- Social Sherpa, our marketing agency, which runs this website and our adverts on our behalf
- Our customer relationship management (CRM) provider, GoHighLevel, which stores and processes enquiries on our behalf
- Cloudflare, which hosts this website and keeps a secure copy of each enquiry so that none is lost
- Advertising providers such as Meta, according to the cookie preference stored for this site
- Members of our team, and the architects, surveyors and tradespeople who work on your project
These providers act as our data processors and may only use your data on our instructions.
Marketing
If you ask for the brochure, we may contact you about your project. We will only send you wider marketing messages where you have agreed to receive them. You can opt out at any time by replying STOP to an SMS, using the unsubscribe link in an email, or contacting us directly.
How long we keep your data
We keep your personal data only for as long as we need it to follow up about your project, carry out any work and meet our legal and accounting obligations. When it is no longer needed, we securely delete or anonymise it.
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Have inaccurate data corrected
- Ask us to erase your data
- Restrict or object to how we use your data
- Ask for a copy of your data in a portable format
- Withdraw consent at any time
To use any of these rights, contact us at info@prestigesurrey.com.
Cookies
This website uses cookies and similar technologies. You control them through our cookie banner and can change your choice at any time. Full details are in our Cookie Policy.
Complaints
If you have a concern about how we handle your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.